Toilets & Baby Changing

Toilets and baby changing facilities are located in the station’s Arcade on the lower ground floor just opposite Eurostar arrivals, and in the Circle just past Boots and Excess Baggage Co. All toilets and baby changing facilities are free to use.

There are wheelchair and mobility impaired accessible toilets in both the Arcade area and the Circle areas. Additional toilets are also located in the international departures lounge.

Changing Places Facilities 

St. Pancras doesn't have any Changing Places facilities in-station however there are a couple of these facilities close-by at King's Cross Station and Pancras Square. Find your local Changing Places Facility here.

Free WiFi 

Free, unlimited superfast WiFi is available within St. Pancras International, and can be accessed via the SSID ‘St Pancras Free’. No registration is required, you’ll be connected-up in just a couple of clicks.

Please note that if you've made any big updates on your device, you may not connect to the station's WiFi automatically. That's okay, you'll just need to sign-up manually again... lucky it only takes a couple of moments!

Public Phones

Public Phones are located by Station Reception and in the Pancras Rd entrance to the Underground.

Cash Machines

Cash machines are located in the Circle area and in the Arcade area behind the escalators, all machines are found on the station’s lower ground floor.

The International Currency Exchange is our Bureau De Change. Find our branches in the Arcade, beside Eurostar arrivals, and just before International check in by the Eurostar departures area, also in the Arcade.

Charging Spots

A number of the station’s cafes offer free charging for phones and other electronic devices to customers.

You can charge your gismos in the below cafes and restaurants

There are also numerous charging outlets in the Eurostar Departure lounge, once you have gone through Security.

Pharmacy

Boots in the Circle area has a pharmacy which is open Monday to Saturday from 07:00–00:00, and Sunday from 09:00–21:00.

Photo Booth

There are photo booths in the station where pictures for passports, travel passes and other identity documents can be obtained.

The photo booths are located in the Circle area by Excess Baggage Co. and the toilets.

Luggage Storage

Excess Baggage Co. is a secure place where you can leave items of luggage for collection later. This is located next to Boots in the Circle area.

It is open Monday to Saturday from 06:00–22:00, and Sunday from 07:00–22:00.

For more information please call 0208 0909 923.

Lost Property

If you have lost something in the station, you should ring our lost property office on 0208 090 9922 who will be able to log your lost item and help where possible.

If you have lost something on a train, then you should contact the train operating company directly.

Southeastern Trains – You can contact Southeastern Customer Service on 0845 240 2222, or you can report lost property using their online form.

East Midlands Railway – Speak to EMR's Lost Property team by calling 0208 090 9922, or you can report lost property using their online form.

Thameslink – Report your lost property by phone on 0845 026 4700, or by completing their online form

Eurostar – Speak to Eurostar’s Lost Property team on 0344 822 4411, or email them via lost.property@eurostar.com.

Access & Assistance

Requesting Assistance on the Day

If you need mobility assistance or any help with luggage whilst at the station, our station staff will be pleased to help. Please speak to any of our Customer Service Assistants on the concourse wearing light blue St Pancras vests.

Pre-booking Assistance

Please contact the train operator 48 hours in advance to book assistance throughout your journey.

East Midlands Railway

03457 125 678
24 hours a day, 7 days a week (closed Christmas Day)

Eurostar

08432 186 186
03432 186 186 (local rate) 
Mon - Fri 8am to 7pm Sat, Sun & Bank Holidays 9am to 5pm

Southeastern Trains

0800 783 4524
01732 770 099 (local rate) 
24 hours a day, 7 days a week (closed Christmas Day)

Thameslink

0800 058 2844
From 7am to 10pm daily

Ticketing

Tickets and train information for UK services are available from the ticket offices on the lower ground floor at the National Rail Ticket Office. Eurostar tickets can be purchased from the ticket office opposite Eurostar arrivals in the Arcade. Reserved Eurostar tickets can be collected from ticket machines in the Eurostar ticket office and in the Eurostar departures area.

Car Parking

To guarantee a space and save time on the day; pre-book your car parking from 12 hours to a year. Alternatively, you can turn up on the day and pay at the ticket machines located on the ground floor of the car park.

SIGN UP TO OUR NEWSLETTER