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It’s London. Under one iconic roof.

Top tips for visitors! We are not known as Europe's 'Destination Station' for nothing!

We invite you to come and spend some time with us. Enjoy fantastic dining and shopping (potentially tax free). St Pancras International is also home to awe-inspiring public art and exciting cultural events.

All under 150 years of breath-taking architectural history.



Tax Free Shopping

For our customers visiting from outside of the European Union (EU), remember you can shop TAX FREE in many of the stores in St Pancras International. The tax free shopping service allows you to save money by reclaiming the VAT (UK equivalent of a sales tax or GST) on most items purchased and taken home.

How do I shop tax free?

It’s easy to do; you just need to be aware of the simple steps you need to take in order to receive your refund:

  1. In store: ask staff for a tax free form. They will help you complete the form correctly (Please note: this must be done in-store. An incomplete form = no refund!)
  2. At the airport: make sure you visit Customs before you check-in – at your last point of departure from the EU. This may be from London or an airport in mainland Europe, for those departing St Pancras International there are also authorised outlets in Central London - please see the links below.
  3. Show your tax free forms, passport, receipts and purchases (these must be unused) at the Customs desk or authorised outlets to get the forms stamped. No stamp – no refund!

If you are unsure please ask staff in store - they will be happy to talk you through the tax free shopping process or give you a multi-language information leaflet to take away. You can also download these ‘how to shop tax free’ leaflets below, courtesy of the tax refund service providers.

Find out in advance where the refund points are in your EU departure airport (information courtesy of Global Blue). 

There are three major tax refund service providers that work with St Pancras International retailers:

Global Blue
+42 1232 111 111

Download Guide (PDF):
How to Shop Tax Free

Premier Tax Free
+44 (0)845 129 8993

Download Guide (PDF):
Tax Free Shopping leaflet

Tax Free Worldwide
+44 207 6121 560

Download Guide (PDF):
Shop Tax Free and Save Money

Other Important Info

To be eligible for claiming a VAT refund, you must live outside of the EU and leave the EU by the third month following the month of purchase.

There is a minimum transaction value, which varies by tax refund service provider. Please ask in store for details.

Remember to look out for the Tax Free logo in store! And please ask staff if you have any questions about tax free shopping or the tax refund process.