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Access & Special Assistance

Access to the station

For detailed information regarding station access and planning your journey here, please click here.

Requesting assistance on the day

If you need mobility assistance on the day, our station staff will be pleased to help. Please make yourself known at the train departure gate when you arrive or, if you are unable to make your own way there, call our Station Control Room on: 020 7843 7610 when you reach the Customer Assistance Point situated on the ground floor by Starbucks.

pre-booking assistance

Please contact the train operator 48 hours in advance to book assistance throughout your journey.


0800 783 4524
01732 770 099 (local rate)
24 hours a day, 7 days a week (closed Christmas Day)


08432 186 186
03432 186 186 (local rate)
Mon - Friday 8am to 7pm Sat, Sun & Bank Holidays 9am to 5pm

East Midland Trains 

03457 125 678
24 hours a day, 7 days a week (closed Christmas Day)


0800 058 2844
From 7am to 10pm daily