COVID-19: Station Updates
Welcoming you back safely
Thursday 27 August
As always the health and wellbeing of our visitors and staff within the station is our top priority. That’s why we’ve made our station safer with measures in line with the Government’s COVID-19 guidelines.
- Please wear a face covering when visiting the station. We encourage those who are exempt or have hidden disabilities to wear a sunflower lanyard.
- Remember to keep a safe distance from others throughout the station
- A large number of hand sanitiser dispensers are located throughout the station. Please use hand sanitiser or wash your hands regularly.
- We encourage visitors to use the escalators where possible to ensure social distancing
- We’ve cordoned off some station seating to ensure social distancing
- You may notice that shops have queuing measures in place to manage the number of customers inside the store at any one time
- Please try to use card payments where possible - individual stores may not accept cash payments at this time
- Cashless parking is now in place in our car park. You can pay for your parking onsite by card, however pre-booking online is simple and often more cost effective
- There is increased cleaning rounds on key touch points in public areas of the station
If you're planning to travel by train, please follow the guidance on National Rail's website.
Please also remember to check the advice given by your train operator:
Where can I buy a face mask at St. Pancras?
Thursday 23 July
In line with the government guidelines from tomorrow (24 July) you'll need to wear a face covering in our shops. We therefore thought you might find it useful to know where you can buy one; the station's Boots, Hatchards, L.K.Bennett, Oliver Bonas, Paperchase and Ted Baker will all be selling their own reusable face masks. Kate Spade have also launched their own branded masks where 100% of profits are passed on to their chosen charity.
Image via: Oliver Bonas
Monday 15th June 2020
With safety measures in place to keep staff and visitors safe, a whole host of the station's shops have reopened for business. Click here to see which shops are open.
Social distancing and the railways
Wednesday 3rd June 2020
East Midlands Railway have released a useful video to help keep yourself and others safe whilst travelling by train, please remember that for the time being the railways are for essential non-leisure journeys.
Planning your journey during COVID-19
Thursday 21st May 2020
If you're planning on making an essential journey by train, please follow the below guidance. For more advice and information around travelling by train during the Coronavirus pandemic, please visit National Rail's website.
Please also remember to check the advice given by your train operator, links below:
Boots St. Pancras offer safe space for domestic abuse victims
Wednesday 6th May 2020
Following the recent news from Boots, we're pleased to announce that the station's Boots store has recently adapted its consultation room to become a safe space for victims of domestic abuse, a place where they can contact specialist DV services for support and advice.
Station Retail Update: Boots
Thurs 9th April 2020
From today the station’s Boots store remains the only station shop open; for those in the local area or key workers passing through, our Boots is still open for essentials - you can pick up prescriptions and if need be speak to one of their onsite pharmacists. Click here for Boots’ opening hours.
Revised Train Timetables
Monday 30th March 2020
Following the announcement from the Department for Transport on the ongoing developments regarding the outbreak of coronavirus, operators along the HS1 line are now all running on revised timetables. For updates on our domestic services, please visit the Southeastern, East Midlands Railway and Thameslink websites, and for International services please visit the Eurostar website.
Southeastern Timetable Updates
Tues 24th March 2020
Southeastern, along with the rest of the rail industry are working hard to support efforts to delay the spread of coronavirus and to keep services running for essential travel.
On Monday 23rd March, Southeastern introduced a reduced timetable to ensure that vital train services for key workers can keep running throughout a prolonged coronavirus outbreak.
This national change has been agreed with the government and around half the usual number of trains will run. Southeastern will ensure that enough capacity is provided to allow passengers making essential journeys to follow the official guidance on social distancing.
Wherever possible Southeastern will ensure that early morning and late evening services remain in timetables so that key workers like nurses, police officers and firefighters can get to work.
Click here for more info.
EUROSTAR SERVICE UPDATE
Thursday 19th March 2020
During this period there will likely be regular changes to Eurostar’s services, for the latest information, please click here.
Station Retail Update
Tues 17th March 2020
St. Pancras Station has stood through some tough times since opening in 1868, and unfortunately the outbreak of COVID-19 has led to another period of uncertainty.
Health and safety is, as ever, our number one priority. St. Pancras continues to follow the UK Government’s guidance and advice from Public Health England around measures to help protect the wellbeing of all those who visit and work in the station. In the coming days and weeks you may notice some temporary store closures and reduced opening hours. However, we are continuing to provide our shops, restaurants and cafes with the support they need to remain open and able to deliver products and services to customers.
Trains continue to operate in and out of St. Pancras, but there may be upcoming changes to services. We will keep our social media feeds updated with the latest news, however as always, we would recommend checking the National Rail website before you travel for real-time train information.
During this time, please remember to be kind and considerate to one another. Stay safe and wash your hands.