Station Facilities

British Transport Police

The British Transport Police office can be found in the Circle area, adjacent to the public toilets and cash dispensers.


Cash dispensers are located in the Circle area, beside the photo booth, and in the Arcade area behind the escalators (see map).

The International Currency Exchange is our Bureau De Change. The branches are located in the Arcade, beside Eurostar arrivals, and in the Eurostar departures area, also in the Arcade.

Free WiFi

When in the station, search for our WiFi profile, it will be listed as St Pancras International  WiFi. You can access the web and search for free across the station.

Lost Property at St Pancras International

Excess Baggage - St Pancras 020 7833 1596. Although Left Luggage services operate from 0600-2200 Monday to Saturday and 0700-2200 on Sunday. Lost Property can only be claimed from Excess Baggage between 0700 and 2000 Monday to Friday.

Southeastern Trains - Cannon Street (0845 0002222) 0800-1800 Monday to Friday.

East Midlands Trains – Derby (08457 125678) 0600 - 2200 daily.

First Capital Connect – City Thameslink (0845 0264700) 0815 - 1730 Monday to Friday.

Eurodespatch – St Pancras (0844 8225822) 0700 - 2200 daily.

Luggage Storage

"Excess Baggage" is a secure place where you can leave items of luggage for collection later. This is located beside the British Transport Police office in the Circle area (see map).

It is open Monday - Saturday 06:00-22:00 and Sunday 07:00-22:00.

For more information please call 020 7833 1596

Parcel Delivery Services

You can book UK and International Parcel delivery services from the Excess Baggage Left Luggage facility. This service is provided by

Lastmile Delivery Services

As well as booking delivery services from the Excess Baggage facility you can also choose to have your parcels delivered into St Pancras for collection at your convenience.


Boots in the Circle area has a pharmacy which is open Monday - Saturday 07:00 - 00:00 and Sunday 09:00 - 21:00.

Photo Booths

There is a photo booth on the station where pictures for passports, travel passes and other identity documents can be obtained. It is located in the Circle area by the cash dispensers.

Station Reception

Station Reception is located in the Circle area, just past the public toilets. It is staffed 07:00-19:00 weekdays and 9:00 - 17:00 weekends (closed Christmas Day) and our staff will be happy to assist you should you require directions, mobility assistance or other information.

Toilets and Baby Changing Facilities

Toilets and baby changing facilities are located in the Arcade, just opposite Eurostar arrivals, and in the Circle just past the cash dispensers (see map). All facilities are free.

There are wheelchair and mobility impaired accessible toilets in both the Arcade area, opposite Eurostar departures, and the Circle areas, beside the cash dispensers. Additional toilets are also located in the international departures lounge (see map).

Tourist Information

Bookings for hotels and events and congestion charge payments can be made at the Hotel Reservations office beside Eurostar arrivals in the Arcade (see map). There is also an information point through the arches at the end of the Arcade at the entrance to London Underground.


Luggage trolleys are available from trolley points at station entrances (see map).


Our Customer Service Assistants, wearing light blue St Pancras vests, are happy to help, should you require wheelchair assistance. Please speak to one of our station staff or visit Station Reception (see map).