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We have created something very special with St Pancras International. Europe's longest champagne bar, a world class restaurant, not to mention a daily fresh food market and top quality retail which have all contributed to redefining customers expectations of rail travel.

St Pancras International is not just a place to pass through but a place where people want to stay and meet. Our success in achieving this vision has been underpinned by the unparalleled levels of customer service our team at St Pancras International offer our UK visitors and international customers.

Hamleys - Store Manager

Hamleys are hiring a Store Manager for their St Pancras International store. The salary is £24,000-£27,000. It is a Permanent - Full Time job, with an immediate start.

Reporting Manager: Trading Manager – UK & ROI

Direct Reports: Assistant Manager


Job Purpose Summary

To exceed annual retail sales, profit, service and brand standards to agreed targets through the support, management and development of the store team(s).


Key Responsibilities and Accountabilities


  • To improve business performance and realise objectives through the effective leadership of a well-motivated team
  • Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
  • Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
  • Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
  • Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
  • Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
  • Manage the recruitment, training, development and retention of key direct staff according to company policy and employment law
  • To set goals and monitor performance, taking action to help people reach their potential
  • To drive and develop exceptional customer service and in store experience
  • To establish and develop effective relationships informal and formal, with internal and external networks
  • To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
  • To effectively manage the store P&L within operational budgets and cost control parameters
  • To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc.
  • To ensure clear lines of communication are established and understood throughout the store


Person profile



•          Leads by example with energy, passion, integrity and enthusiasm

•          Drive all retail operations with creativity and vision

•          Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations

•          Takes personal responsibility and able to make tough decisions

•          Demonstrates courage, self-belief, persistence and flexibility

•          Shows physical and mental stamina and resilience

•          Seeks and handles both positive and negative personal feedback

•          Demonstrates standards of excellence

•          Excellent inter-personal skills,

•          Professional and logical approach to problem solving,

•          Strong initiative and self – motivation,

•          Determination to succeed with a ‘can do’ attitude,

•          Confident in own actions and fosters confidence in others,

•          Promotes personal credibility through working productively,

•          Approaches all aspects of work with passion, a positive attitude

•          Inspire, challenge and support colleagues,

•          To develop others and give recognition instinctively

•          Shows a willingness to learn and self-develop


Specific Job Skills:

  • At least 3 year experience of retail management
  • Multi-site experience desirable
  • Excellent communication skills both written and verbal
  • IT literate, numerate and articulate
  • Ability to work independently and as part of the team
  • Effective time management and planning skills
  • Ability to communicate team members views to the Management team effectively


Computer skills:

  • Microsoft Office (Min Intermediate)


  • Ideally educated to A-level.


Commercial Skills:

  • Knows how to drive sustained results through maintaining excellent relations with key stakeholders.

Management Ability:

  • Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing,
  • An experienced retailer with a strong track record gained in a recognised FMCG brand

Interested applicants should send a CV to the following email: SNaeem@hamleys.co.uk (Sadiya Naeem, HR Assistant).